Last Updated: 23 September 2026
Vihanth Crafts aims to prepare and deliver customer orders as
efficiently as possible. This Shipping Policy explains how orders
are handled after purchase and provides general information about
delivery timelines and possible delivery-related situations.
1. Delivery Timeline
Our standard delivery timeline is generally
5 to 7 days from the applicable order processing
stage, subject to product availability, destination, courier
operations, weather, transportation conditions, and other factors
outside our direct control.
The estimated timeline should be treated as a general delivery
estimate rather than a guaranteed delivery date.
2. Order Processing
After an order is received, the order details may be checked and the
product prepared for dispatch. Processing time can vary depending on
the product, order volume, availability, and any customization or
special requirements.
3. Shipping Address
Customers are responsible for entering a complete and accurate
delivery address, including the recipient's name, mobile number,
house or building details, street information, locality, city,
state, and PIN code.
An incomplete or incorrect address may result in a delivery delay,
failed delivery attempt, additional courier handling, or return of
the parcel.
4. Delivery Attempts
Delivery is normally handled by the courier or logistics provider
assigned to the order. Customers should remain available at the
provided address or coordinate with the delivery provider when
necessary.
If a delivery attempt is unsuccessful because the recipient is
unavailable, the address is incorrect, or the courier cannot reach
the destination, additional delivery attempts or further instructions
may be required.
5. Delays
Although we work to dispatch orders promptly, delivery may sometimes
take longer because of heavy courier volumes, public holidays,
weather conditions, transportation disruptions, remote delivery
locations, operational issues, or circumstances beyond our control.
6. Tracking Information
Where tracking information is provided by the delivery service,
customers may use the available tracking details to follow the
movement of their shipment.
Tracking updates are provided by the logistics provider and may not
always appear immediately after an order has been dispatched.
7. Damaged Package
If a package appears damaged when delivered, customers are encouraged
to photograph the package and its contents and contact Vihanth Crafts
as soon as possible.
8. Undelivered or Returned Shipments
If a shipment is returned because of an incorrect address,
unsuccessful delivery attempts, refusal to accept the parcel, or
another delivery-related reason attributable to the recipient,
additional instructions may be required before the order can be
shipped again.
9. Delivery and Returns
Delivery, return, and refund requests are generally handled within
5 to 7 days, subject to verification and the specific
circumstances of the order.
10. Contact Us About Delivery
If your order has not arrived within the expected timeframe or you
need help with a delivery issue, please contact our customer support
team with your order details.
Vihanth Crafts
Address:
Medavakkam Main Rd,
Bharat Nagar, Keelkattalai,
Moovarasampettai,
Tamil Nadu 600091, India
Mobile:
9344234611
Email:
vihanthcrafts@gmail.com
Contact Page:
https://vihanthhandicrafts.com/contact-us
11. Policy Changes
Vihanth Crafts may update this Shipping Policy when delivery
procedures, courier arrangements, service areas, or business
practices change. The latest version will always display the relevant
update date on this page.